The Cleveland Heights-University Heights City School District believes that effective communications are important to building productive relationships with parents, students, staff and community members. The Communications Department is at the heart of this effort, working to actively engage key stakeholders and to support the District’s educational objectives.
CH-UH uses a variety of communication tools to reach its stakeholders, both digitally and offline. The District recognizes that face-to-face communication is preferable but is not always possible. The District welcomes stakeholders to connect with its schools and its staff however they prefer, be it over the phone, via email, on our website, on social media or in person.
The branding of the CH-UH District and Tiger Nation is important in maintaining consistency and promoting the District as a symbol of pride throughout the community. The Communications Department produces a brand standards style guide
with specific instructions on logo usage, colors, fonts, and message consistency.
Friendly and effective customer service is a shared responsibility among all staff throughout the District. The Communications Department champions the effort by providing training and tools for staff members to improve relations with our guests.
CH-UH Customer Service Mission:
Staff will represent our school district with authenticity, kindness, and accountability and provide empathetic customer service to each individual we encounter, every day.
CH-UH Customer Service Philosophy:
All CH-UH staff members are the front line of our school district and will deliver customer service with an awareness of what others may be experiencing and an understanding of how one’s own behavior affects the outcomes of our interactions. We will achieve our customer service mission by working together to create positive experiences for everyone in our schools.
The Communications Department is intentional in its strategies, relying on data to drive decision-making. We will continue to monitor available data, both qualitative and quantitative, on a regular basis to determine how we communicate with our families, staff, and community members.
is an extremely important tool for parents and guardians. It is the official grade book for the District and also serves as a communications portal between families and staff. Families receive important school and emergency-related notifications via phone call, text message, and email.
Proactive engagement with internal staff members is vital to a healthy organization. The Communications Department strives to streamline communications and optimize messaging across the District to achieve the highest impact in keeping staff informed.
The Communications Department works closely with the local media to deliver important information and promote student and staff accomplishments. The Supervisor of Communications serves as the official spokesperson for the District when needed, providing transparent and timely responses to media inquiries.
Parent and Community Engagement
The Communications Department is the liaison between the District and the community, ensuring that families and residents receive timely and accurate information about our schools. Through a number of different mediums, including newsletters, social media, website, calendars, profile sheets, and other specialized publications, we highlight the District’s educational initiatives and work to keep everyone informed.
Even in the digital age that we live in, the District understands that hard copies of certain publications are valuable tools in the dissemination of information. The Communications Department balances this importance with sustainability of resources in producing a number of publications throughout the school year. From the wall calendar to the quality profile to flyers in backpacks, the Communications Department works to ensure that whatever is printed adds value to our families and the District’s educational initiatives.
CH-UH is active on Facebook
with multiple daily posts to keep followers updated with the latest information and accomplishments. The Communications Department is committed to proactive engagement with its social media followers, providing timely posts and responding to inquiries.
The District records many events throughout the year, including student concerts, programs, athletic events and board meetings. These productions are available to watch on Time Warner Cable Channel 22, the district’s public access station. The videos are also available on demand at YouTube.com/CHUHSchools
Our website, chuh.org
, is the primary source of information for the district and its schools. With more than 3.5 million page views each year, the website is a valuable resource in the district’s effort to provide the most comprehensive and timely information available for families and community members.